why does aol desktop 9.7 say Connected, Signed on (Not Responding)?

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Hi Rose: For assistance, please refer to the help article below. AOL Favorite Places are missing
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Hi Holly: For assistance, please refer to the help article below. How to start a chat room
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Hi there: For assistance, please refer to the help article below. Cannot sign in to AOL Mail
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Answered: AOL Desktop 9.7

Hi Beth: AOL will never ask you for your username, password, or any other private account information in an email we send to you. For additional information about spam and phishing emails and what to do if you receive one, please refer to the article below. How do I spot an email phishing scam?

Answered: AOL 9.7 Desktop Cannot save pictures as jpgs

Hi Don: For assistance, please refer to the help article below. How do I go back to the previous version of the AOL Desktop Software?
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Answered: Cannot log in to AOL Desktop Software - CAN log in on www.aol.com

Hi Joe: For assistance, please refer to the help article below. Issues while signing on to the AOL Desktop Software
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Mail not responding

Hi Roberto: So I can better assist you, could you please provide me with additional information? Also, do you get an error message? If you get an error message, could you tell me what it says? Thank you.

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what if this is a new laptop and I dont have any previous versions??

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