what are six principles of verbal messages?

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Hi Bill: We apologize for the inconvenience. We are currently working to resolve the issue. Thanks for your patience!
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I'm having this same issue- I either get the message above, or "An AIM service error occurred. ChatError:NoError". This is happening to me on multiple computers in both Messages for OS X and Adium (AIM for Mac apparently doesn't have standard group chat functionality). Please fix this ASAP!
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