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Username/password Help

my girlfriend cant login to her account. she knows her username and tried to request a new password but it wouldn't let her get a new password and it said there was not enough information. her username is alexisx3kyle4ever and it wouldnt let her sign in to get help. can you help?

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Featured Answer From AOL Help

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Here is information about Account Security Questions:

Account Security Question

If you need further assistance, please let me know.

Thank you.

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If she remember the security question & answer which is given at the time of sign up the she can easily change her password by clicking on forgot password.

I am having this same problem.

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You can also try calling 1-877-786-0722 (Mon-Fri 8am-1am EST and Sat 8am-10pm EST).

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