What type of skills are required for good customer service?
These skills could differ depending upon the product.
Someone in CS for John Deere should know about that stuff.
Someone in CS for Macy's better be a good people person.
Someone in CS for the Bunny Ranch in Nevada- actually, everyone is in customer service there.
For ideas about customer service skills, I can suggest that you look at our blog which describes many required customer service skills through the use of pictures. Here is our customer service blog
You can also find some examples of companies offering a good customer service by searching for verygoodservice.com on your favourite search engine
Other people asked questions on various topics, and are still waiting for answer. Would be great if you can take a sec and answer them