What type of skills are required for good customer service?

What type of skills are required for good customer service?

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These skills could differ depending upon the product.

Someone in CS for John Deere should know about that stuff.

Someone in CS for Macy's better be a good people person.

Someone in CS for the Bunny Ranch in Nevada- actually, everyone is in customer service there.

Gratitude as a discipline involves a conscious choice.....* Victims of circumstance owe it to fate. Victims of choice owe it to themselves.*One of the widest gaps in human experience is the gap between what we say we want to be and our willingness to discipline ourselves to get there.

Hello,

 For ideas about customer service skills, I can suggest that you look at our blog which describes many required customer service skills through the use of pictures. Here is our customer service blog

You can also find some examples of companies offering a good customer service by searching for verygoodservice.com on your favourite search engine

Thank you

 

Hi Mike, Here are most important requirement skills for customer service: 1. Have a good communication skills 2. Have a empathy to customers 3. Proactive is very important to engage the customer during phone conversation 4. Have a good listening skills
This is my passion.

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