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Posted by Jerome 2 years ago In:

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Jerome
Jerome Asked:

Trouble Viewing Embedded Flash Videos


I'm having trouble viewing certain embedded Flash videos on AOL. For instance, I can video this video fine: http://sports.yahoo.com/soccer/blog/dirty-tackle/post/DTotD-Celebrating-a-teammate-8217-s-goal-by-sl;_ylt=ArhSltAXHsuOYjfGsEU1nXg5nYcB?urn=sow-wp1791
But I am unable to view this video: http://sports.yahoo.com/golf/blog/devil_ball_golf/post/Jerry-Kelly-in-full-Horned-Frog-mascot-gear-te?urn=golf-wp1998
Adobe Flash's website claims I have the latest version installed. Recently upgraded to AOL 9.6 from 9.5 to see if the problem would be corrected, but it hasn't.

I don't get an error message per se, but rather an empty box like this:

http://www.boomspeed.com/kunosama23/YA.jpg

Can someone help?

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Featured Answer From AOL Help

AOLHelp.Erin
Official
AOLHelp.Erin Answered:

Thank you for letting me know. So I can better assist you, could you provide me with the exact error message you are receiving when trying to play your video?

In the meantime, please take a look at the articles below to see if they may help solve the problem.

General help using AOL Video player

 

White screen when trying to play videos on AOL Video

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AOLHelp.Erin
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AOLHelp.Erin Answered:

Thank you for the additional information. Please let me know if the below troubleshooting article helps. http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=14788&sliceId=1&docTypeID=DT_AOLTROUBLESHOOTING_1_1&dialogID=1023574151&stateId=1%200%201023570551&radios=False

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AOLHelp.Erin
Official
AOLHelp.Erin Answered:

That is very strange. Is it just this one particular video or are you having trouble with all videos? Are you able to view this video on other browsers? I'm wondering if there may be something wrong with the video. Please let me know if you can view it on other browsers. Thank you for the additional feedback.

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AOLHelp.Erin
Official
AOLHelp.Erin Answered:

Thank you for the additional information (and for your patience). I tried to replicate the problem and it looks like it may be an IE issue. I was able to view the videos using IE 6 and IE 7. It might help to downgrade from IE 9 to IE 7 to see if that fixes the problem. It works fine on my end from IE 7. Please keep me updated.

Thank you!

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