Hi, Pam: I apologize for the inconvenience. Please let me know if you are using the AOL Desktop software or AOL Webmail.
If you're using Webmail, please contact the Mail team. To do so, please refer to the instructions in the following article: http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=70969
If you are using the software, please let me know what version you are using.