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Posted by eecphillips 2 years ago In:

eecphillips
eecphillips Asked:

Can't send aol kids mail from ipod

We got my daughter an AOL Kids email account.  Why can she receive mail on her ipod, but not send mail?  Also when we try to log into AOL it says invalid screen name.  Can I change her account to a regular account or is there another issue here?  I can send mail from my aol account on her ipod.

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Featured Answer From AOL Help

AOLHelp.Erin
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AOLHelp.Erin Answered:

This probably has to do with the AOL Parental Controls. Because children are not authorized to change these settings, they’ll need a parent or guardian to edit Parental Controls for the account. To check and change settings, please check out the help article below.

 

Parental Controls

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AOLHelp.Erin
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AOLHelp.Erin Answered:

Thanks for letting us know about the problem. AOL Kids is aware of the issue and is working on a fix as soon as possible.

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eecphillips
eecphillips Answered:

I think this has to do with restrictions on AOL Kids accounts.  We can not log on to AOL help with her user name and password.  I have her account set as a general account with no restrictions.  I hope this can get resolved.  I saw on the apple support boards someone else is having the same problem.

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AOLHelp.Erin
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AOLHelp.Erin Answered:

I apologize that you are still having this problem. I've been told that the best way to solve this problem is to contact Apple Support (the info is below). Have you tried contacting them directly? If contacting them still doesn't work, please let me know and I will see if the AOL Kids team has another answer.

 

Apple Support: apple.com/support or 800-APL-CARE (or 800-MY-IPHONE for iPhone) to get help in resetting the device via iTunes?

 

Thank you for your patience and understanding.

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AOLNamita
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AOLNamita Answered:

@eecphillips: can you share a phone number that we can reach you at and the time of day that suits you best. Feel free to share this with me at mailproduct@aol.com.

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eecphillips
eecphillips Answered:


Thank you for all your help.  I just spoke with someone from AOL tonight for over 1 hour trying to work this out.  Finally he realized it was an aol kids account, which I told him several times.  He said those accounts can not work on other devices.  Which is what I figured.  I filled out a comment to AOL stating that they should have this as an option under the parental controls to allow use on ipods.  So hopefully AOL will consider this change in policy.  Thank you again for your help.  I really appreciate it.

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AOLHelp.Erin
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AOLHelp.Erin Answered:

Thank you for letting us know and your understanding. I will be sure to pass this information on to the correct team to let them know, too.

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