When is the issue of recovering screen names going to be fixed ....?
So I can better assist you, could you provide me with additional details?
I have been in contact with aol techs since august 8th .... glitch in the server .... is not fixed as to date.
Thanks for letting me know. If you want to, please email me details of the issue to email@example.com and I can pass it along to another team for help.