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How to get replaced for stanley thermos lifetime warranty

how do I get my stanley thermos replace since they boast of  lifetime warranty? I bought won at Target for $20 bucks. It worked great keeping my coffee hot. But all of sudden it no longer keeps it hot. It's actually cold 3 hours later. I try to add boiling water 1st to warm it but it does not help. I have not dropped it or anything. It did not come in a box but just a tag on it. Tag only has a ohne # to call. Anyone know of website? Anyone have luck replacing one?

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I was told ,if you call the company at 1-800-251-4535 and give them the number on the bottom of the thermos they would send you a brand new thermos free. i am going to try since I have a thermos that doesn't keep my coffee hot either.

I called this number and they told me new one on the way in 4 to 6 weeks. We will see. Thanks for the info.

Called the phone number posted below/above (not sure where my answer will be put!) And I HAVE to say, this is the BEST customer service people I have ever had to deal with!! Just a few basic questions about the thermos and Walla!! They tell me it would be to me within  Two Weeks!! And were VERY nice about it-dont even have to keep up with the old one & return it to them! Awesome!! Thanks SO much STANLEY!!

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