Originated From
AOL Help

Password & Security Question Changed By Hacker

I have two AOL accounts. The account I used the most was hacked a few months ago & the password AND security question were changed.

I have contacted AOL twice about this & they have refused to help me saying there is nothing they can do. I have personal emails & information in this email & am frustrated that AOL is unwilling to do anything for me. It is unfair that I have been loyal to AOL for years but can't recieve help for this situation!

Liked this question? Tell your friends about it

Featured Answer From AOL Help


We now offer free email support for AOL Mail! To get email support, click the "Email Us" button located at the bottom of every AOL Mail help article, and we'll get back to you within 48 hours. You can browse our help articles by visiting http://help.aol.com/help/ProductLanding/aol_mail/. Since we're now offering this free service, we will no longer be answering support questions on the Community Forum.



Are you on Twitter or Facebook? So are we! You can get AOL Mail support by following us on Twitter at @AOLMailhelp or by Liking us on Facebook at facebook.com/aolmail (click the Need Help? link in the upper left panel). Thanks!


Related Questions

Other people asked questions on similar topics, check out the answers they received:

Asked: "Auto Password" when signing into AOL mail

Now, when I click on AOL Mail, my Username AND PASSWORD automatically appears (password in dots). My username used to appear, but had to put in password manually. Now, anyone just has to click "sign ...

Asked: I need help signing on to AOL Mail. My password ...

I need help signing on to AOL Mail. My password is not being accepted. I have attempted to change it, had it confirmed and accepted, but still cannot gain access. What can I do?

Asked: I'm tired of always typing my username and ...

I'm tired of always typing my username and password everytime I log into my eMail How do you keep your email screen name and password stored?

Ask a Question... We'll forward it to people who know

More Questions

Forgot password, no security question, unable to reset password

Hi Kailey: Please try calling the following number for assistance: 1-855-622-4946.

How to change security questions

you have to go into your account after answering your current security question, and click edit.

I've been hacked and am trying to change my password but my security

Hi there: Please try calling the following number for assistance: 1-855-622-4946.

Security Question To Reset My Password

Hi, don't worry! As far as I know, there is a AOL password recovery tool named IM Password Unlocker , which is a professional Instant Messengers password recovery software to recover Windows Live/MSN password , recover AOL password and Google Talk password.