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Posted by JLM 1 year ago In:

JLM
JLM Asked:

Password resets constant on both phone + laptop

Hi--I saw you asked a member "password reset constant" if he had reset it successfully. The past few days, my three e-mail addresses via AOL on my larger family account have all had to be reset--they suddenly stopped letting me log in--after years of no problems. My phone has my main one and that one will not update settings to receive new e-mails even though I enter the new password I had to create. I get e-mails verifying resets from AOL the past few days, but when I log on again on my laptop (or phone), I get the same block and I have to press "forgot password?" to reset it. I have changed the password completely, and I still get the same problems when logging on each time on my laptop, while my phone account w/AOL keeps telling me to reset the settings, which I do to no avail. Any ideas what has gone wrong? Thanks.

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Featured Answer From AOL Help

AOLHelp.Erin
Official
AOLHelp.Erin Answered:

My best suggestion would be to contact our Mail team. To do so, please refer to the instructions in the following article: http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=70969

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