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I had a service appointment scheduled with our ...

I had a service appointment scheduled with our cable/internet/telephone company in Los Angeles, CA for today (03/27/2011) for between 10:00 AM and 12:00 PM.  Today is a Sunday and my wife and I not only had to get up early but waited here at our residence for several hours.  When no one arrived by 12:45 PM I called into the company and waited on the telephone for over 30 minutes and was finally connected to a call center in Colorado.  I was told that the service call was somehow just dropped earlier this morning without any reason provided to me.  What really is disturbing is that the company had called and confirmed the appointment by telephone the day before.  What kind of recourse, if any, do we have.  I thought that there was a law in California that provided recourse/compensation for situations like this.  Thank you.  David Jackson

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Answers

David, not sure of any laws addressing this but if you voice yourself loud enough to the manager of the cable co, you may be able to get some type of $ credit on your next bill.  You may be able to do this online.

If you decide to do this, the key factor is the time you lost this morning, you set aside this time slot and nobody came, etc... All they can do now is make another appt and give you some sort of adjustment. 

Regardless of who is at fault, the fact is that you got stood up.  Any number of people could be to blame or it could be the tech got his/her wires crossed and dropped it. They can trace the appt and find the guilty party but it all adds up to human error.  It happens in every industry.

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