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Discuss AOLHelp.Erin's answer to: McAfee installation error

I try to install McAfee and after I put in my user and password, error message comes up saying "Sorry, we are not able to complete your product registration at this time." What happened?

AOLHelp.Erin
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AOLHelp.Erin Answered:

Hi, there: So I can better assist you, could you tell me how you purchased McAfee? Did you purchase it through Lifestore or through your AOL Advantage Plan?

Thanks for the additional information.

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trevor_keller2
trevor_keller2

I went to AOL Discover and then to safety and security. Then went to find out more under the Comprehensive Online Security. I clicked Download Now and put in my paid aol account and that error message came up... I tried everything under help, but the same thing kept coming up.
 
AOLHelp.Erin
Official
AOLHelp.Erin

My suggestion would be to sign in through your AOL MyBenefits (mybenefits.aol.com) and download McAfee from there.
 
AOLHelp.Erin
Official
AOLHelp.Erin

My suggestion would be to sign in through your AOL MyBenefits (mybenefits.aol.com) and download McAfee from there. To activate your benefits, please refer to the instructions listed in the article below.

http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=69689#1
 
trevor_keller2
trevor_keller2

I signed in through benefits, but the same error message occurred when I attempted to activate the McAfee security...
 
AOLHelp.Erin
Official
AOLHelp.Erin

Thanks for the additional information. I'm not sure why you would be receiving an error. Please try calling: 1-800-827-6364
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