Originated From
AOL Help

I was locked out of my account but I forgot my security answer and zip code. HELP!

I decided to check one of my application statuses by signing on using a PC overseas and then AOL locked my account, saying:

"We have detected unusual activity on this account and for your security we are temporarily blocking access. To regain access to this account, please change your password."

Unfortunately, they locked me out because I didn't know the Security Answer word for word.  Also, though I am Canadian, I signed up using the US site unknowingly so I couldn't enter a good zip code.  Now I am locked out.  I know tons of information about my account, but just not the zip code or the security answer.  I know my password, people who I have contacted recently, contacts, emails, name, etc.  Just not the security answer word by word or zip code.  

Is there ANY way I can get my account back?  It says "temporarily", but does that mean that after a period of time the lock will disappear?  Because back at home, I have my computer set to remember my login and sign me in automatically.  Will that work?  

Also, is there any way I can at least get one letter hint for the security answer?

I seriously need help on this.  There is tons of important info that I will need in the following months.  Please help.Cry

Liked this question? Tell your friends about it

Featured Answer From AOL Help

Official

I apologize for any inconvenience. My best suggestion would be to contact our mail team. To do so, please refer to the following article: http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=70969

Related Questions

Other people asked questions on similar topics, check out the answers they received:

Asked: Password change

My account has been hacked and I want to change my password . It won't let me because I don't remember my security question which I am pretty sure I never made one. I have had the account for 20 years ...

Asked: Reset password

Cannot change my password, it says not enough information?

Asked: Password issues. Need to change password.

I am trying to change the password for my daughters account but it keeps saying that the site is down...I have done this for months. When I try to contact AOL they say I have to be a Paid user. How ...

Be The First To Answer

Other people asked questions on various topics, and are still waiting for answer. Would be great if you can take a sec and answer them

More Questions

Help accessing account

Hi there: For assistance, please refer to the help article below. Suspicious alert notice: Blocked AOL account - all instances

I forgot my answer to security question and i need to change my

Hi Shanice: For assistance, please refer to the help article below. I forgot the answer to my AOL Account Security Question

Account hacked and security questions changed. I need help resetting my

Hi Michael: For assistance, please refer to the help article below. Change or update your Account Security Question (ASQ) To help keep your account safe, please refer to the help article below. AOL account and computer security

Security question - and compromised account

Hi there: Please try calling the following number for assistance: 1-855-622-4946.