There are many ways to get the keyboard shortcuts i.e. F8 shows the HTML of form, ctrl A selects every controls of the form, ctrl O opens the form, ctrl, D opens the data center for the form.
Companies often create client satisfaction surveys in order to get a better picture to make a form of how the clientele sees them and their service.
Resource - http://www.formlogix.com
Other people asked questions on various topics, and are still waiting for answer. Would be great if you can take a sec and answer them