hpeprintcenter.com My scanner has stopped working on my eprinter. How do I find an answer on how to get it to work?
f you have the software CD that shipped with your product, follow these steps to install the missing file. 1. Insert the HP software CD into the CD drive on the computer. 2. If the HP installation screen opens, click Exit to cancel the installer. 3. Open Windows Explorer: * Windows XP or 2000: Right-click Start , and then click Explore . * Windows Vista: Right-click the Windows icon, and then click Explore . Windows Explorer opens in a new window. 4. In the Folders pane of Windows Explorer, navigate to the CD drive on your computer. 5. Click the plus sign next to the CD drive to expand the list. 6. Click the plus sign next to Setup folder. 7. Click the Scan folder. 8. Double-click the Scan.msi file icon. The Windows Installer window opens and installs the missing file. Alternatively, you can get the missing filw using the following method also.1. Click on the link I gave in my last post above, and Under Driver , select the Full Feature Software and Drivers package.2. Click Download only .3. When the File Download window opens, click Save .4. In the Save As window, select Desktop .5. At the top of the Save As window, click the Create New Folder icon to create a new folder on the Desktop.6. Name the folder with a meaningful title, such as 'HP Driver,' press Enter , and then double-click the new folder to open it.7. Click Save . The File Download window opens and shows progress of the download.8. When the download completes, click Open Folder .9. Double-click the .exe file in the new folder, and then click Run . Wait while the file extracts.10. When the HP installation screen opens, click Exit to cancel the installer.11. Open the Run dialog box: * Windows XP or 2000: Click Start , and then click Run . * Windows Vista: Click the Windows icon, type Run in the Search box, and then press Enter . The Run dialog box opens in a new window.12. In the Open text box, type %temp% , and then press Enter . The Temp folder opens in a new window.If the Temp folder displays in a one-pane view, click View , click Explorer Bar , and then click Folders to display the two-pane view.13. In the left pane, click the plus sign next to the folder that begins with 7sXXX or 7sXXX.tmp (the XXX values vary). NOTE: There might be more than one 7sXXX folder in the Temp folder on your computer. You might have to search through each of these folders until you find the associated file.14. TEST THESE STEPS15. Click the Scan folder. NOTE: If you cannot find the Scan folder, look for another 7sXXX folder, and then search again.16. Double-click the Scan.msi file icon. The Windows Installer window opens and installs the missing file.
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