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Help with repair

www.dell.com

Dear Dell,

   I recently bought a laptop computer from Dell. I really loved the new computer. Now, after 9 months, the battery won't charge. I have called tech support.They finally sent a box to send it back for repair. They called me to say that the motherboard was broken, and I had to pay for a new one...$159.00. I received the computer back yesterday, when I plugged it in the computer was the same as when I sent it. No change at all, it was the same as when I sent it to them, no repair had taken place. After I paid them to fix it!A tech tried to warn me last week that the computer was shipped back with out repairing it. He left a message for me. Another tech said that was not true and it had been repaired. Apparently he lied since it is in the same condition as when I sent it. HELP!!!!!

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Answers

Ann, if you can turn your computer on, and use it, when the battery charger is plugged in to the computer and a reliable power source (your home or office regular electric outlet), it's very unlikely to be a defective motherboard.  I think the two things to check first are 1) the battery charger, and 2) the battery itself.  Any reputable computer repair shop will be able to do this, and it won't cost much.  Some shops will do it free of charge if you don't mind waiting until they have some spare time.  That's where I would start with getting your computer up and running.  Now, about the repair that wasn't, I believe your best course of action is to send them, by U S Mail, a registered letter, stating what the situation is, and demanding they refund your money.  Be sure to keep a copy of the letter, and any response you may get.  If they ignore you, or try to continue with repairs and no refund, tell them you will take any and all available legal action against them, and include attorney's fees in any settlement your recieve.  Sometimes that will work.  Best of luck

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