As the night-shift manager of a 24 hour urgent care facility you have decided to save the organization money by eliminating one front-desk clerk during your shift and having the emergency medical technicians take on additional job duties, such as taking vital signs on new admissions, putting forms in charts, checking linen supplies, ensuring the exam and flashlights have working bulbs and/ batteries, etc. What job design alternative are you using as the manager? Is there anything that you would do differently to improve efficiency of your department?
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