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I notice the same scripted answer is given to many users. I have tried the help screen which is no help & the phone which goes on endless hold. This seems like a fairly straightforward question that should have an easy answer. Either tell me the answer or say their is a bug in your program instead of taking me to never never land!
Hi, Perci: The technical support number should work. I apologize for the long wait time. Were you unable to get through?
I got through to a recorded message and was given the option to wait or get a callback several times & finally gave up after several calls. Will try again.
I do apologize for the inconvenience. Thank you for your patience, Perci.