So I can better assist you, could you tell me if you're using the AOL Desktop software or AOL Webmail?
If you're using the AOL Desktop software, please let me know what version you are using.
If you're using AOL Webmail, my best suggestion would be to contact our AOL Mail Support Team. They can be reached via:
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Other people asked questions on similar topics, check out the answers they received:
Other people asked questions on various topics, and are still waiting for answer. Would be great if you can take a sec and answer them