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My email account has been compromised.

Lately I've been getting mailer daemon emails saying a message has failed to be sent, as well as notifications from my friends that I have been sending spam emails/ junk mail. I don't know what's going on, and I suspect it was some kind of inadvertently downloaded worm, virus, or spyware. What should I do? I worry I'll lose my e-mail address.

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Answers

Official

Please make sure you have recent anti-virus software installed, run it frequently and change your passwords often! More info can be found here .

 

To help protect yourself against online threats, make sure you have updated antivirus software (available at safety.aol.com) and scan your PC. You can also try this one at http://www.superantispyware.com/ .

 

Follow the solutions listed in this help article to reduce this occurrence, check out this article. Best remedy is to report these messages as Spam. Check out additional information we shared on our mail blog

 

Also pelase change your Account security question and password. In case if you forgot, please refer the following links.


Forgot Password : http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=219092&sliceId=1&docTypeID=DT_AOLHOW_TO_1_1&dialogID=184709068&stateId=0%200%20184707222
 
Forgot ASQ:
http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=223406&sliceId=1&docTypeID=DT_AOLFAQS_1_1&dialogID=184709083&stateId=0%200%20184707244
 

 

Arise Awake Stop Not Till The Goal Is Reached

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Hi Betty: For assistance, please refer to the help article below. AOL Tech Support Scam FAQs

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Please try calling the US support number at +1-877-786-0722 (Mon-Fri 8am-1am EST & Sat 8am-10pm EST) to get assistance with password issues.

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