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"Your current session has timed out."

There is a page we can end up on without being signed into our mail account and that page indicates the current session has timed out. It shows us our User ID and then we should enter our password.

What if we don't want to be bothered with any more searching around AOL pages for help? We just want to go do something else. We give up. Or we have used up our time on a given project/problem here at AOL. Whatever. There is no place to sign out. Sign OUT! We do not see any sign out and we read the session has timed out and I suppose most of us think we are automatically signed out. AND THAT WOULD BE A BIG MISTAKE! We are not!!

That is a security problem. That is a serious security problem. What will this company do to fix this problem?

 

[edit]EDIT to see if I can get the html tags to work.  I saw them for about 2 seconds right after I clicked the edit tool.  And I am right now seeing all the nice paragraph breaks and fonts of my original post.  Let us see what happens this time.  And let us wonder how it is a fine company like AOL can't provide a friendlier platform for its customers.[/edit]

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Featured Answer From AOL Help

Official

Hi, Cora: So I can better assist you, could you send me a screenshot along with details to atsupporthelp@aol.com?

Thank you.

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My apology for getting back to this late, Erin.  Are you still interested in details of this situation?  I hope you are. 

If you are I will see what I have I can send. 

How large can the attachments be?  And how many of that size can be sent at one time?  I'll have to review my notes from back when I discovered this problem, but if I did as I usually do, there are probably a lot of screen shots.

OH BOY!  You folks have really got a screwed up website!!  Just tried to post and was run into circles and am right back here again.  Saw a "Security certificate" notice when trying to post.  Let me copy/paste my first try and see what happens.  Yes, I saved it after doing a back button routine.

Trying again.

Isn't this interesting.  No answer.  Somebody has confirmed the safety issue has been fixed?  Nobody sent me a message that the issue had been looked into and had been fixed.

I might also take this chance to point something out to Erin.  It is I that is assisting your company, not you assisting me.  Take a second or third read of my OP and you will see the problem is the lack of some security on YOUR website!  And that lack of some security on YOUR website is possible placing some customers in danger.

So what's it going to be AOL!?  You are going to do some basic security work to fix your mistake and put some beef into the constant "We care." statements you like to make?  Or have you become like so many other companies on the Net and are TOO BUSY to really pay attention when we point something out to you?  You know, that attitude that basically the customer knows nothing about these things and these things are best left to the "experts" and enough already you jerk of a customer.  Go crawl back into your hole!

This is my second try to use the edit tool to try and get the paragraph breaks to work and the bold font I am able to get a screen shot of.  As I have written before (and some kind person deleted!) the forum platform here is very, very un-user-friendly.  Sort of makes some folks think you don't want us to post.  Anyway, I'll keep doing screen shots and stuff.  May need to take this to a snail mail format to get any attention, no?

Uh man, this is screwed!  What's got to happen here!?  Snail mail!!!  Go on some tech websites and bitch to high heaven that AOL is really doing zip, zero, nada when it comes to handling security issues on their Help Forum?  What's going to need to be done here?  And you, Erin, have some sort of time limit on your assistance and then if we -=- in this case, we that are trying to assist YOU! -=- we don't respond in a given time frame then,  "Piss off ant, we don't care anymore!?"

Then there is the unbelievably unfriendly nature of this forum platform.  Posts on that subject just get deleted.  Yes, I have a screen shot of the post that was deleted.

Does this post appear to be really, really negative!?  You are bloody right it does.  Can't imagine why!?  Guess that puts a person on a blacklist and then we get zip, zero, nada in the way of "official" responses.  Especially if we don't fit into YOUR schedule!

 

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