Originated From
AOL Help

How to contact AOL with mail technical issue - have determined it's AOLs problem

How to you report a technical issue to AOL? I have determined with the help of my subscription stock service and Gmail that the problem that MIME format emails using content type HTML, desplay as BLANK emails, is indeed AOL's issue. This is known because (1) The same emails sent to my GMAIL account display just fine, meaning there is nothing wrong with my computer AND (2) Stocktiming.com reported to me that another of their subscribers who also uses AOL is experiencing the exact same problem. This strongly points to AOL Mail as having the technical issue. I am in the process of migrating my email, contacts, etc. to Gmail, since it works and AOL currently doesn't. Since I am not a subscriber, I cannot call them. is there a way for them to receive this message and run some tests? If they provide me with an email address to send a sample email to, I can forward one of the Stocktiming.com updates from my Gmail account to them so they can investigate. You may contact dkoren@acm.org with further instructions for me to forward a sample. Note that forwarding emails that display as blank from AOL forwards a blank email, even though the View Source shows it as having HTML source. Thanks! _dennis

Liked this question? Tell your friends about it

Answers

Staff

Hi Dennis:

My best suggestion would be to contact our Mail Support Team. They can be reached via:

Web form: http://t.co/0a6HwM

Twitter: @aolmailhelp

or, Facebook: http://www.facebook.com/aolmail/app_258933330820414

Please note: You may need to copy and paste the links into your browser.

Thank you.

Related Questions

Other people asked questions on similar topics, check out the answers they received:

Asked: # sign after aol.com & can't click to read news ...

Hello, could you please explain why I am gettion a # sign after I visit aol.com and click on any news it freezes and this is what I see in the address bar http://www.aol.com/ # Thank you for your ...

Asked: Switching screen names on AOL.com

why can I no longer switch between screen names on aol.com?

Asked: Is aol.com still down?

no web browsers can access aol.com (Firefox, IE, Safari) repeatedly get "Problem loading page"

Ask a Question... We'll forward it to people who know

More Questions

AOL mail problem.

Hi there: For assistance, please refer to the help articles below. Reset web settings Clear Cookies, Cache and History on Your Browser

Mail issues.

This is the exact thing happening to one of my AOL email accounts. What is the solution to this problem? Anyone?

For the last 2 days I have been unable to open any of my mail? Whats the

Please clear cache/cookies of your browser and try again. Please let me know Screen name and date & time of the issue to websuitehelp@aol.com if you are still facing the issue.

Contact folder empty and unable to add a new contact to it.

Hi Mikey: We apologize for the inconvenience. We are currently working to resolve the issue. Thanks for your patience!