Having same problem. Maybe this page will help you, but it didnt work for me...I did just about everything including reinstalling aol. http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc&externalId=219927&sliceId=1&docTypeID=DT_AOLTROUBLESHOOTING_1_1&dialogID=2496508729&stateId=1 ...