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Best buy sells Del--check out their Geek Squad.
Hey why you are not go for a onsite support in DELL because they are providing the onsite support .Please go through the DELL site you will know automatically because i have the DELL laptop 1525 series and whenever i need i am going for a onsite support.
Other people asked questions on similar topics, check out the answers they received:
Other people asked questions on various topics, and are still waiting for answer. Would be great if you can take a sec and answer them