You need to find the settings and change the sound settings from that screen. If you are unable to find it on your own, try referring to the instruction manual for the specific cell phone or taking the cell phone to your local provider (ie, Tmobile, Verizon, AT&T, etc.) and having a representative there show you.
I did what u thought i should give a shot and no go,oh i didn't go to the dealer as if i have to do that i will cancel theservice, and ther is nothing in the instuction booklet about my problem.
you should go to your settings and make sure the volume is up and if that dont work try calln coustomer service and they can explain it.
hold in the # button on ur fone it will trn silent mode off on most samsungs :)
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