AOL Webmail Autocomplete does not work - Webmail Basic

AOL autocomplete has stopped working on two machines after using "settings > compose" to change from Rich Text / HTML formatting to Plain Text formatting and back again.

One machine is Windows 98SE, IE6. Webmail Basic

The second machine is Windows XP SP2, IE8. Webmail Basic

The behavior of the two machines, in this respect, is identical. AOL webmail autocomplete does not work after the Settings > Compose is used to change the Rich Text / HTML setting from off to on.

It may be that this change is altering the AOL Webmail site behavior with respect to its handling of the autocomplete popup window.  I can find no way to manage popup windows on the AOL webmail site.

Please advise as to how to restore the function and get AOL Webmail Basic autocomplete to work again.

Liked this question? Tell your friends about it

3 Answers

Order by
Oldest to Newest
Newest to Oldest

This should have been a temporary issue. You can try two things if this  problem still occurs: Assuming you are using AOL webmail, , Try adding a new contact to your Address Book, by clicking on Contacts(left hand pane below Recently Deleted), save it and wait to let it sync (you can delete it again). If the problem still exists after that, try "shift-click" on "Help"
(upper right corner) and then "Reset" your Address state (don't worry,
nothing will happen to your data. Then try again.  

More information to help you resolve this issue can be found here .

<a href="" rel="nofollow" cl="http://../../partners/aol/mail/help/aol_mail_faq" class="comlink"> </a>

Yes, I understand your suggestions. We have tried both suggestions, and been through the list of actions at the link at which you suggested.

None of the actions had any effect on either machine. However, on the Windows XP Pro SP@ machine the autocomplete did "spontaneously" heal itself the next day and began working again.

The Windows 98 machine has not responded to any of the proposed fixes, and has not begun working again.

I had thought that identifying the cause of the problem (using "settings > compose" to change from Rich Text / HTML formatting to Plain Text formatting and back again" might help to identify more precisely why autocomplete stops working under these circumstances, and permit a more targeted intervention to get it back to a functioning state. I've advised the user that AOL is unable to provide assistance on this issue.

<a href="" rel="nofollow" cl="" class="comlink">Submission destroys the mind </a> The knowledge we fear is a weapon to be used against us.
<a href="" rel="nofollow" cl="" class="comlink">Click here for free help with your email</a>

Related Questions

Other people asked questions on similar topics, check out the answers they received:

Asked: Basic Version of AOL Mail in FireFox

Just installed the latest Firefox and trying to get the basic version to stay on permanently. I go to options/basic version but the next time I start Firefox it goes back to the new version. My ...

Asked: Lately my computer pops up saying it must load in ...

Lately my computer pops up saying it must load in basic? Why? Never happened before. It just loaded all my emails? How can i get back the good aol?

Asked: Aol webmail hyperlinks

When using to send email with google chrome browser, web addresses do not display or activate as hyperlinks in the email. How do I get these to show and activate as hyperlinks?

More Questions

Server is not responding, thus can't send mail.

Hi there: My best suggestion would be to contact our Mail Support Team. They can be reached via: Please note: You may need to copy and paste this link into your browser. Thank you.

Aol mail basic version problem

Hi Steve: For assistance, please refer to the help article below. How do I switch between versions (Basic version, Accessible version, and Standard version) of AOL Mail?

Some of my email addresses on AOL are not working. I can't send. I can't

I am new her. I am a writer worked in a best dissertation writing service to help students to complete their writing assignments. In your case, I think that there are some setting changes are needed. Actually I am not an expert person on this, but I am simply guessed

I access my email through, and I am having ...

Hi there, Please refer to the article below if you are having trouble opening/reading your email through Cannot read email using AOL Mail Regarding your concern about unable to send picture messages from your cell phone to your email, you'll need to contact your mobile carrier in order ...