Originated From
AOL Help

I am not receiving attachments from one individual. The attachment shows on the new mail list, but is gone when I open the email.

Liked this question? Tell your friends about it

Featured Answer From AOL Help

Official

It sounds like the sender is most likely sending the email from Outlook in Rich Text format - can you ask him/her to send it in Plain Text?

More Questions

Mails with attachment arrive with large delay

Hi there, My best suggestion would be to contact our Mail Support Team. They can be reached via: Web form: http://t.co/0a6HwpM Twitter: @aolmailhelp or, Facebook: http://www.facebook.com/aolmail/app_258933330820414 Please note: You may need to copy and paste the links into your browser ...

Trouble sending emails with attachments

Check your email settings - With AOL signed on - left top - Settings - Email Settings.

I received an e mail with a .pub attachment. I can not open the

You most likely need Microsoft Publisher.