AOL Desktop Keeps Crashing!

My AOL Desktop program has suddenly started crashing when I check email and/or try to surf the web. The program simply closes and I'm starting at my desktop wallpaper.

I tried clearing the cache and repairing/reinstalling the AOL Adapter. Nothing has helped. Any clues on what to do to fix this issue?

Liked this question? Tell your friends about it

Best Answer

I've got the answer. I had to spend $11.99 to get it (by paying AOL for tech support), but here's the result: AOL Desktop is negatively affected by Microsoft Internet Explorer Version 8. I had to uninstall version 8, and uninstall AOL Desktop. Then I found, downloaded and re-installed IE version 7. Downloaded and re-installed AOl Desktop and the problem was resolved.

Take note!

All Answers

Order by
Oldest to Newest
Newest to Oldest
Votes

Every time my aol acts up I call aol's tech service and they are pretty quick to figure out what the problem is.  I'd try calling.

i love food... really any food

Unfortunately, AOL tech support does not come with free AOL. Now, you have to pay $12/month to be able to call them. And I may just do that...but I was hoping some computer techie would be able to help me out for free.

With AOL you can jump through all kinds of hoops to try and repair it and the bottom line always comes back to the same fix....Uninstall and Reinstall. When doing this, it is important to completely uninstall the whole darn thing and then reinstall. If you don't do that, there are many files that simply move over to the newly installed version, whether they are damaged or not. Hope this helps.

Related Questions

Other people asked questions on similar topics, check out the answers they received:

Asked: Delete ads on mail aol desktop

delete ads on mail aol desktop

Asked: AIM crashing AOL Desktop 9.7

AIM causes my AOL 9.7 desktop to crash, not respond, close. All incoming & outgoing IMs cause this too. Can you suggest a way to fix this please?

Asked: Ok AOL Desktop v10.1 is no longer available ...

Ok AOL Desktop v10.1 is no longer available for download but if you already have it on your desktop does it stop working? I can no longer access my email anymore. Did AOL disable it?

Ask a Question... We'll forward it to people who know

More Questions

AOL Desktop 1.7.784 running on iMac with 10.9.4 ...

Hi Steven: AOL Desktop 1.7.784 is not compatible with iMAC of OS 10.9.4. Using your browser we recommend that you access AOL mail via www.aol.com

AOL Crashing since upgraded to OX Mavericks on Mac

Hi Eric: For assistance, please refer to the help article below. Install or uninstall AOL Desktop for Mac

I would like to get classic mail back on my desktop. Aol changed it to

Hi there: For assistance, please refer to the help article below. How do I switch between versions (Basic version, Accessible version, and Standard version) of AOL Mail?

"My Favorites" keeps changing

Hi there: My best suggestion is to reach out to our Technical Support Team. You can contact them on this number: 1-800-827-6364.