Please let me know which AOL product you are using i.e. AOL webmail (http://mail.aol.com) or AOL Client (please mention the client version).
Also please let me know the following details.
Feel free to send the screen shot to email@example.com
Steps to take screen shot (Windows OS)
· Go to the page in which you have issue. · Click on 'Print Scrn' button from the keyboard. · Click on 'Start' button from your computer · Click on 'Run' · Type 'mspaint' and press 'Enter' key from your keyboard. · Press 'Ctrl' button and press 'V' from the keyboard · Click on 'File' from the menu and click on 'Save' · Click on 'Save' button from the pop up Steps to take screen shot (MAC OS) Press Shift + Command + 3 from your keyboard. You can see the screen shot file on your 'Desktop' .
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