In the Account Transactions for my account, it shows that on January 9, 2012 at 9:01 AM and again at 9:05 AM, the password on my email account was changed by "AOL Member Svcs." However, I did not request those changes. Apparently, someone unknown to me made the request and the AOL Member Services agent changed my password and gave it to them without adequately verifying that it was me. Later that day, the person or people who compromised my account send email to my bank and tried to initiate a fraudulent wire transfer of $4000+ from here in the U.S. to someone in London. Fortunately the bank did not process it.
I have only a "free" AOL account, the same account I've had since I was a beta tester for AOL in 1989. In all that time, I've never had a security issue until now.
I'm angry that someone at AOL made this mistake that is costing me time and trouble to change bank accounts and so on, but mostly I just want to report the incident so that the agent won't repeat the same mistake on someone else's account, or so the incident can be investigated in case, for example, the agent is complicit. Because my account is free, I don't see how to call or who to email except this here form. I wonder how the Bad Guy contacted them to request the password change.
