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Actual name vs. screen name

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Erin, my friends are telling me that when I used one of my screen names, my actual real name is appearing. How can I fix this so that only my chosen screen name appears and my real name remains private?

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Official

Hi, Jay:


I do apologize for the inconvenience. Please let me know if you tried the solution listed in the article below.

How do I stop AIM from displaying my full name?

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Someone ELSE is using my actual NAME as their USER name. How do I get this to stop (if it's even true)?

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