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9.7 Upgrade not opening.. Advise?

AOL 9.7 upgrade  will not open from either desktop or program files.  Wasn't having this problem (or any) prior to (?) upgrade. Any suggestions

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So I can better assist you, could you tell me if you receive an error message when you try to open AOL Desktop 9.7? If so, what is the message? Thank you for the additional information. Also, please try the solutions listed in the article below.

Unable to start the AOL Desktop Software

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Thanks!  No, nothing happens.  It doesn't show up in the bar on the bottom.  The icon doesn't have the logo on it either.  The article you suggested, says to close all programs, you need to right click on the icon in the task bar, but the icon doesn't appear anywhere!  Any other suggestions or info needed?

 

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