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9.7 Upgrade not opening.. Advise?

AOL 9.7 upgrade  will not open from either desktop or program files.  Wasn't having this problem (or any) prior to (?) upgrade. Any suggestions

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Featured Answer From AOL Help

Official

So I can better assist you, could you tell me if you receive an error message when you try to open AOL Desktop 9.7? If so, what is the message? Thank you for the additional information. Also, please try the solutions listed in the article below.

Unable to start the AOL Desktop Software

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Hi Wayne: For assistance, please refer to the help article below. How do I go back to the previous version of the AOL Desktop Software?