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AOLHelp.Erin

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Member Since November 15, 2010

Recent Activity by AOLHelp.Erin

Asked: I can sign on to AOL but lose my connection ...

I can sign on to AOL but lose my connection and return to the sign on screen. Internet Explorer works OK. Upgraded from AOL Desktop 9.6 to 9.7 and totally turned off my McAfee firewall. I can sign ...

Asked: Getting Disconnected Immediately

I am located on Long Island, New York. My ISP is Cablevision. Starting this evening, every time I connect to AOL it initially connects and five seconds later it disconnects me. I tried rebooting ...

Asked: My software keeps signing off what do i do

my software keeps signing off what do i do

Asked: Aol desktop update fiasco

An update to my aol desktop for Mac popped up today, so I updated hoping it would fix a few annoying problems. What a can of worms I opened! As soon as the update was complete my account started ...

Asked: I cannot find the "stored password" turn it off ...

I cannot find the "stored password" turn it off,on 9.7 desktop. Everytime I want to search my mail, I have to type in a password. Thanks in advance!

Asked: How do I cancel this service?

How do I cancel this service?

Asked: Hi, Erin: * I am using AOL Desktop 9.7 with ...

Hi, Erin: * I am using AOL Desktop 9.7 with Window 7 Pro. * I can't open my AOL address book using the AOL software. * It works fine using AOL mail on the internet. * Any thoughts.

Asked: Where did trash icon to the right of right of ...

up until i did a reset of safari yesterday, i always saw a trash icon to the right of each email. a handy feature. now it has vanished. how can i get it back?

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Dot Mathis says:
"Erin~~Thank you VERY much for resolving my problem. My Favorites have been restored!! Dot Mathis"