Featured Writer
Member Since November 15, 2010

Recent Activity by AOLHelp.Erin


Answered: I cannot find the "stored password" turn it off ...

Hi, Sandra: I apologize, but I'm not sure I understand your question. Do you want to remove your stored password? If so, please refer to the instructions listed in the article below. Remove stored ...

Answered: How do I cancel this service?

Hi, Jerry: So I can better assist you, could you tell me what service you would like to cancel? Thank you.

Answered: Hi, Erin: * I am using AOL Desktop 9.7 with ...

Hi, there: Please let me know if the solutions/suggestions listed in the article below fix the problem. Address Book is missing

Answered: Where did trash icon to the right of right of ...

Hi, Lisa: It should appear when you are highlighting each email in your Inbox. When you hover over the mail (using your mouse), does the icon still not appear? Thanks for the additional ...

Answered: Account Security Question

Hi, Peter: I apologize for the inconvenience. Please try calling the following number for assistance: 1-855-622-4946. They should be able to assist you further.

Answered: Why can't I play AOL radio anymore. when it ...

Hi, there: My best suggestion would be to clear your cache and cookies to see if that solves the problem. If not, so I can better assist you, could you provide me these details along with your ...

Answered: Ask Cheryl a Question have you found a solution ...

Hi, there: For support, please go to:

Answered: Why can't a use the search function in my AOL ...

Hi, Herbert: I apologize for the inconvenience. Please send me details and your Username to I'll forward the info to another team for assistance. Thanks for your patience.

Answered: Email search not working

Hi, PMW: Please send me details along with your Username to I'll have another team look into this for you. Thank you.

Answered: AIM + Google Talk issues

Our team is aware of the issue and is looking into it. Thank you for your patience.


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Dot Mathis says:
"Erin~~Thank you VERY much for resolving my problem. My Favorites have been restored!! Dot Mathis"