AOLNamita
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AOLNamita

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Member Since November 14, 2008
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Recent Activity by AOLNamita

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Answered: There are a few settings I'd like to change ...

Both of these are available in Classic AOL Mail at http://mail.aol.com (click on Settings). However, we are still looking to provide this in Project Phoenix.

Answered: My Phoenix layout changed, is it perminant? or is ...

We are continuing to make some changes to Phoenix based on user feedback coming in, the most recent updates can be found here, http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup ...

Answered: Problems with Phoenix: Emailing issues

Are you still having this issue? Are you able to attach a file when you switch to "Classic Mail"? Can you please try that and let me know.

Answered: I have exactly the same problem, come on Phoenix ...

I need some more details to understand this issue. Are you missing a "Spam" folder when viewing your mail via Phoenix? is it possible to share a screen shot of what you are seeing with mailproduct@aol ...

Answered: Phoenix has again stopped saving a copy of ...

If these are emails that you are sending from your primary account, then there should surely be a copy saved in your "Sent" folder. However, if you are not seeing emails in the "Sent" folder from ...

Answered: I filled out my details for phoenix but cannot ...

You should receive a Phoenix invite which you can then use to create a new account and access Phoenix with that account. To access Phoenix sign in to: http://phoenix.aol.com

Answered: I am using phoenix and if i send an email from ...

We are still working on resolving some of our current issues. The Current Known Issues list can be found here... http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc ...

Answered: Mail confusion and color coding accounts

Can you walk me through the confusion you are having and I''ll see if I can help address. How many accounts do you have setup in Phoenix? We can surely look at color coding, feel free to visit our ...

Answered: How do I cancel Phoenix without affecting my ...

Just so I understand your ask. Would you like to cancel the email address that you are currently logging in to Phoenix with? is that different from your AOL account? You can still access AOL mail on ...

Answered: Hi. Is it possible to add the possibility to ...

Yes, this should be doable provided you change the Browser Character encoding to what you prefer (Hebrew). Can you try that and let me know if that works for you!

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Compliments

Janice says:
"I am happy to know that this is being review. like everyone my rsvp' for a benefit ball are tied up in this aunlike big business our group will be stongly affected by this. any idea at all when messages will be retwhei have only one week left for function."
cmckinel says:
"does this mean if my mail folders haven't been restored, they may be by friday end of day? "
nacorn says:
"Thanks Namita I am sure you are stressed with answering all these questions, but can you let the public know a bit more at just what the problem really is?"
miglasser says:
"As a free user, I am happy that AOL gives me what it does and outages can be expected from time to time. I've been using aol for at least 20 years (has it been that long?) and can't ever remember an issue like this. I wish my own business had that kind of track record. Thanks for the help!!!!"
sixties1 says:
"please just assure us the email wil be restored when this work is over..omg i have 35 companies that use this."
TaraGone says:
"I'd like to say that I appreciate the fact that you are helping people with their AOL issues. I especially appreciate that you wait until people ask a question instead of anticipating what might be asked and then asking and answering it yourself."
rimanz says:
"Thanks Namita! I appreciate the info. Now I know I am not the only one with this problem. rimanz"
threebluefishing says:
"thank you so much for your help...really appreciate it"