AOLNamita
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AOLNamita

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Member Since November 14, 2008
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Recent Activity by AOLNamita

Answered: There are a few settings I'd like to change ...

Both of these are available in Classic AOL Mail at http://mail.aol.com (click on Settings). However, we are still looking to provide this in Project Phoenix.

Answered: My Phoenix layout changed, is it perminant? or is ...

We are continuing to make some changes to Phoenix based on user feedback coming in, the most recent updates can be found here, http://help.aol.com/help/microsites/microsite.do?cmd=displayKCPopup ...

Answered: Problems with Phoenix: Emailing issues

Are you still having this issue? Are you able to attach a file when you switch to "Classic Mail"? Can you please try that and let me know.

Answered: I have exactly the same problem, come on Phoenix ...

I need some more details to understand this issue. Are you missing a "Spam" folder when viewing your mail via Phoenix? is it possible to share a screen shot of what you are seeing with mailproduct@aol ...

Answered: Phoenix has again stopped saving a copy of ...

If these are emails that you are sending from your primary account, then there should surely be a copy saved in your "Sent" folder. However, if you are not seeing emails in the "Sent" folder from ...

Answered: Why can't I access my email today? I can't get it ...

We apologize for the inconvenience this may have caused and are working full speed to get the issue resolved! Stay tuned!

Answered: I filled out my details for phoenix but cannot ...

You should receive a Phoenix invite which you can then use to create a new account and access Phoenix with that account. To access Phoenix sign in to: http://phoenix.aol.com

Answered: I am using phoenix and if i send an email from ...

We are still working on resolving some of our current issues. The Current Known Issues list can be found here... http://help.aol.com/help/microsites/search.do?cmd=displayKC&docType=kc ...

Answered: Why, when I log into Phoenix Mail, I get the ...

@skytc: this issue should be fixed for you. @cristiano: please email me at mailproduct@aol.com the issue you are having and your user name so I can help resolve.

Answered: Why does it say "Oops, we had a problem retrieving ...

Was your issue addressed? If not, please email us at mailproduct@aol.com and we'll take a look!

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Compliments

Janice says:
"I am happy to know that this is being review. like everyone my rsvp' for a benefit ball are tied up in this aunlike big business our group will be stongly affected by this. any idea at all when messages will be retwhei have only one week left for function."
cmckinel says:
"does this mean if my mail folders haven't been restored, they may be by friday end of day? "
nacorn says:
"Thanks Namita I am sure you are stressed with answering all these questions, but can you let the public know a bit more at just what the problem really is?"
miglasser says:
"As a free user, I am happy that AOL gives me what it does and outages can be expected from time to time. I've been using aol for at least 20 years (has it been that long?) and can't ever remember an issue like this. I wish my own business had that kind of track record. Thanks for the help!!!!"
sixties1 says:
"please just assure us the email wil be restored when this work is over..omg i have 35 companies that use this."
TaraGone says:
"I'd like to say that I appreciate the fact that you are helping people with their AOL issues. I especially appreciate that you wait until people ask a question instead of anticipating what might be asked and then asking and answering it yourself."
rimanz says:
"Thanks Namita! I appreciate the info. Now I know I am not the only one with this problem. rimanz"
threebluefishing says:
"thank you so much for your help...really appreciate it"